Support
Questions, problems, or ideas — we'd love to hear from you.
Common questions
How does product scanning work?
Point your camera at a product on the Scan tab and Pouché identifies the
brand, name, and category, then fills in the shelf life for you. Free
accounts include 10 scans; Premium unlocks unlimited scanning. Manual
entry is always free and unlimited.
Where do the expiration dates come from?
From the date you mark a product as opened, plus its Period After Opening
(PAO) — the industry-standard shelf life for its category. You can adjust
the shelf life on any product if the label says otherwise.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open Settings → your name →
Subscriptions on your iPhone, or tap Manage Subscription in
the Profile tab. If you reinstalled the app and Premium isn't showing, use
Restore Purchases in the Profile tab.
Why didn't I get an expiry reminder?
Reminders are local notifications, so make sure notifications are enabled
for Pouché in iOS Settings. Alerts arrive 30 days before a product
expires, when it's time to reorder, and on the expiry date.
How do I delete my account?
Profile tab → Delete Account. This permanently removes your
account, collection, and photos from our servers.
Privacy
How we handle your data is covered in our Privacy Policy.